Billing Support

Need help with subscriptions, invoices, or payment issues?

This page provides guidance for common billing-related questions.

If your issue is urgent, please contact our support team directly.

1. Subscription Management

You can update your payment details from your account dashboard under:

Account Settings → Billing → Payment Methods

Supported payment methods may include:

Invoices are available in your account dashboard under:

Billing → Invoices

Enterprise customers may receive invoices via approved procurement channels.

To change your subscription tier:

Changes may take effect immediately or at the next billing cycle, depending on plan type.

Enterprise subscriptions may include:

For enterprise billing inquiries:

Refund eligibility depends on:

For assistance with refund requests:

If a payment fails:

Update your payment method promptly to avoid service interruption.

If you believe you were charged incorrectly:

We aim to resolve billing concerns promptly and fairly.

You may cancel your subscription from your account dashboard.

Cancellation:

Enterprise contracts follow agreed termination clauses.

For billing assistance, include:

Response times may vary depending on subscription tier.